But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. You can see in the pictures it loo ks like it has been redirected to - 5347741 BrowseHello, @David_Bn, Where do I send the photos to? As already said, I'd like to have all the coaxial out and have only the Wall Socket in order to have the internet, the TV and the phone set in such a way that we had no wires scattered in the room. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 2. Sometimes there is no wall box, just a trailing cable. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Quickstart is the quickest and easiest way to setup our services. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Virgin TV 360. If you can get Quickstart, you can choose one of two delivery options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. but only the green light keep flashing. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Ashleigh_C. If an engineer is offered - accept that. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I've looked for an external box but cannot. Tried looking but can't see a way to book an engineer for this? Thanks. Volt. Sorry to see that you have been having issues with connecting your equipment. Networking and WiFi. Virgin TV 360. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. It has two outputs on the left of the wall box. Trace any cables coming out of it and check the ends of them. Many thanks Krysia - 4353656 - 2. Stay safe online. But I have no Virgin Media Wall socket in my house. cable. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Gaming Support. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. Look for an omnibox on the outside of your property and try and trace the cable. Getting Connected with Virgin Media is easy when you have a wall socket. 3K;. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. There are no virgin sockets on the wall. Placed an order and the lady said we were eligible for quick start self installation. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. The cable could be hidden within, or behind, furniture. Plug the cables into the Hub. All the wall sockets I can see are for BT. Switch the Hub’s power supply off at the wall, then switch it back on again. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there. The cable going in will be a double “shotgun barrel” type cable. Call the Pre-installation and delivery team on 0800 052 1734. There are multiple different branded wall boxes inside our flat but none. Jack14102. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. 2020 = £1,191,76. No internet, unfortunately. Tudor. Ordered VM broadband and was recommended by the website to select the self quick install option. The cables from the external box lead to a Bt open reach socket and a blank socket. TiVo. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Plus, again optionally, a cable will be run to a phone socket for the phone service. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. Stream from Virgin Media. Packages. Networking and WiFi. Gaming Support. 0 Kudos Reply. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Tuning in. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. #1 I recently got Virgin broadband installed. 1 ACCEPTED SOLUTION. them. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The wall box may be branded with the logos of an old cable TV company (not VM). Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Stream from Virgin Media. See where this Helpful Answer was posted. The wall box may be branded with the logos of an old cable TV company (not VM). Community; Volt. on 01-06-2022 21:59. Plug the cables into the Hub. All forum topics; Previous. QuickStart, set up and connections. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). V6. We have tried plugging it into the only box we found it would fit but no luck. 3 minutes ago. Email. However the wall. - 5156068. We have a virgin media wall socket with an - 4353656 - 2. QuickStart, set up and connections. Hello Virgin Media, we moved into a new house. Stream from Virgin Media. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Gaming Support. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Hi mariz2198, thanks for posting and welcome to our community. Hi, Iv just received my new broadband. Can't get through to anybody for help! 0. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. All. I have tried to contact vm but I don’t have a landline number so they w. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. I cannot find a Virgin wall. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi there , welcome to our forum and thanks for your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We all know and love the internet and TV services that can enter our homes through entry points. The existing cables will be screw-on (11 mm spanner or pliers required). Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512 Browse Virgin Media Virgin Media CommunityOptions. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. V6. Hoping someone can help me with a pre-installation question. 85K; Tudor. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. VM will usually only supply a Quickstart to a property that had VM previously. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Booking an engineer is easy with Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However, I do not have any of the specified wall sockets available. May I know which one I can connect. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Options. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. QuickStart, set up and connections. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. All. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Subscribe to RSS Feed;. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Available with M50 broadband or faster. Dave. They'll then install a fibre socket inside. Volt. and view the images for a range of different wall box options. Mark as New; Bookmark this message;. As you can see in the photos, the phone point is far. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There’s even no BT wall socket. We would like to show you a description here but the site won’t allow us. I just moved into a new apartment, and bought a broadband from virgin media. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. The other is marked TV, & this is used for TV & Broadband. The hub works fine, but it has no internet connection. . Connect the Hub’s power cable with the blue tab. Virgin Media; My Virgin Media; Shop;. Let us know if there's any further issues. 0 Kudos. Gaming Support. 0 Kudos Reply. Back a step. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. At least spell your title correctly jeezus . It varies between the altnets. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Being connected to the internet is one of the most important modern essentials in 20. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. VM BB TV Landline. . But I have no Virgin Media Wall socket in my - 5169521. Make sure that both sockets are switched on. The wall box may be branded with the logos of an old cable TV company (not VM). I was told when purchasing the broadband package that fi. Browse. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. I've looked for an external box but cannot find anything. Subscribe to RSS Feed; Mark Topic. Home Phone. Some of the cables hanging out the wall were cut off after the house improvements. The phone has been plugged into a wall socket and was working fine for years. 0 Kudos. You can also check for a loose cable as not all properties have a socket. All I am aware of terminate the fibre inside. November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. We're here to help. The cable could be hidden within, or behind, furniture. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. 1 ACCEPTED SOLUTION. Home. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Following the installation and verification of its functionality, you can browse the web or. So, a 50 minute broadband, TV and phone. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. on 04-02-2023 11:17. Networking and WiFi. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . I have a separate Virgin media feed into the house, with TV and broadband. Now to my Issue: I opted for the self-installation ki. Hello, I'm trying to set up my Virgin Media broadband. there is brown box outside but the cables are not coming in . on 02-01-2023 15:12. Tried looking but can't see a way to book an engineer for this? Thanks. Get the Hub ready by connecting the wires. in QuickStart, set up and connections 21-07-2023Hi all, there is no wire coming out of the wall socket to connect to. Adrianruta. signed up and was given the option of self installation. --. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. There is one Ethernet connection point and socket with a circle on the wall. You can also check for a loose cable as not all properties have a socket. 3 minutes ago. You need a small spanner to remove this, then push the provided connector over the exposed end. Most QuickStart kits have just 6 cables, connectors and powerlines to. When you place your order, we'll let you know. Networking and WiFi. 194. A Virgin Media wall socket is simply a point of entry into your home. You need to go outside and locate the brown or grey omnibox on the wall. Options. Get the Hub ready by connecting the wires. He will drill through into the lounge and connect an. Booking an engineer is easy with Virgin Media. Hi there I moved house with my family and we wanted to move to Virgin Media. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. My options are . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 14-09-2022 12:00. The cable terminates on a box indoors wherever you want it, within reason. The cable could be hidden within, or behind, furniture. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. No idea what that entails/ how long and. 388. I have a flashing green light on the hub itself. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . . Virgin Media; My Virgin Media;. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No Virgin wall socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If I couldn't get the proper wall socket, the internet is not going to be set up su. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Just had self installation delivered, have no wall socket just two cables from the wall. 01K; 1. on 31-12-2021 10:47. When I proceeded to set up my Hub 3 I quickly realised that. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. V6. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Ordered VM broadband and was recommended by the website to select the self quick install option. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 07-09-2022 19:28. Volt. I was told when purchasing the broadband package that fibre was available. Nothing has happened. The new cables from your Quick Start kit will be push fit. Tried looking but can't see a way to book an engineer for this? Thanks. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. Chatter and natter. Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. AnthonyRaw1986. Broadband. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Getting Connected with Virgin Media is easy when you have a wall socket. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. I set up the hub using the Telewest socket. Community; Volt. I unscrewed it and there is a male isolator inside the box. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. But there are 2 wires leading which can be plugged in the hub. Sorry to hear you don't have a VM wall socket. Some properties do not have a wall socket, only a cable. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 32K. 1) remove the attenuator from the existing cable, plug it into back of hub. There will be two distinct input lines coming from each end of the socket. No Virgin wall socket sophiep0989. Browse Virgin Media Virgin Media Community. on 15-04-2023 16:54. Tudor. Networking and WiFi. TV on the go. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Can I find out when our switch over will be and/or do I. Disappointing but not unexpected. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. . It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. My understanding is you can only get the quick start kit if the house has had VM in the past. both appear. If you can't see anything obvious go. You can also check for a loose cable as not all properties have a socket. Have a look - 5286765. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. It feels like I need to just obtain a connector to enable the two to fit. on 03-12-2022 10:11. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Home. But there are 2 wires leading which can be plugged in the hub. Connect the Hub’s power cable with the blue tab. Various cable mediums are used in modern systems to transmit data. Tuning in. When I was going to self-install it, I didn't find any wall socket. 63K; 3. I ve got a green light flashing from our HUB. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Speed. Up to speed. Options. I found some other soket but I don'. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There is no fibre socket in this house. SpeedI recently applied and received the delivery for a virgin package of tv broadband. Get virgin engineer to move the wall socket. QuickStart, set up and connections. Hi @bingoman000. Being connected to the internet is one of the most important modern essentials in 2022,. Your number will transfer to the Virgin socket. Options. 19 minutes ago. . No wall socket Go to solution. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. virgin media internal wall box. If you need a new wall socket, the engineer will install this for you during the appointment. Don’t plug the power cable into a plug socket yet. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayI've not long moved but I should of had an engineer booked in to install a wall socket I only have the quick set up kit. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Email. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). . Email.